Case Study
Provider Systems & Availity Integration
Midwest Blue Health Plan | High-Performing Provider Technology Team
Challenge
A Midwest Blue health plan faced persistent turnover and difficulty finding technology professionals with the provider-domain expertise needed to support critical systems and strategic initiatives. The challenge was not simply filling technical roles; the client needed professionals who understood provider operations, payer workflows, and the interconnected systems supporting eligibility, claims, referrals, and provider engagement.
Solution
Walker built a dedicated project team combining provider-domain knowledge with Java, Python, SQL, and Oracle expertise. Technical Leads, Senior Business Analysts, and Application Developers supported Availity integration as well as provider portal, eligibility, claims, and referral workflows. The team was structured to improve continuity, preserve domain knowledge, and provide the client with a more stable delivery model.
Results
- Reducedresource turnover
- Improvedteam continuity
- Dedicatedprovider systems team
- Multi-yearpartnership
Client Impact
Walker delivered the specialized provider expertise and team stability needed to advance critical provider technology initiatives while reducing the disruption caused by turnover. The multi-year partnership strengthened delivery continuity and culminated in Walker Healthforce being recognized as the client’s 2024 Supplier Team of the Year.