Case Study
Facets Data Integration, Configuration & Quality Assurance
Midwest Blue Payer | Specialized FACETS Delivery
Challenge
A Midwest Blue health plan needed specialized FACETS expertise to close operational gaps while maintaining configuration accuracy, production readiness, and strong SLA performance. The work spanned multiple areas of the platform and required resources who could move effectively between technical integration, configuration, testing, and validation activities.
Solution
Walker deployed experienced FACETS resources across integration, configuration, and UAT, supporting interface development, reporting, configuration changes, testing, validation, and production-readiness activities. The team combined payer-domain knowledge with platform expertise to help the client address gaps quickly while maintaining disciplined quality controls.
Results
- 95%+SLA performance
- <5%defect leakage
- Integration& configuration expertise
- Long-termclient renewals
Client Impact
Walker improved workflow accuracy and production readiness while sustaining 95%+ SLA performance and less than 5% defect leakage. Consistent delivery and specialized FACETS expertise helped reduce operational risk, support critical platform work, and contribute to long-term client renewals.