Senior Revenue Cycle Manager

Location: Royal Oak, MI – Onsite
Employment Type: Diect Hire/ Full-time
 

Role Description

The Senior Revenue Cycle Manager provides hands-on leadership across end-to-end revenue cycle operations, with a strong focus on reporting, dashboard development, accounts receivable, denials, billing, collections, and reimbursement performance. This individual will use data and operational insights to identify performance gaps, improve workflows, increase cash collections, and provide leadership with clear visibility into revenue cycle performance.

Required Experience

• 7+ years of Revenue Cycle Management experience
• 5+ years of experience leading or managing RCM teams
• Experience overseeing billing, claims, AR, collections, denials, and reimbursement
• Strong experience developing RCM dashboards, KPI scorecards, and operational reports
• Experience presenting revenue cycle performance to senior or executive leadership
• Demonstrated success improving AR, collections, denials, reimbursement, or clean claim performance
• Experience developing workflows, policies, procedures, and performance standards
• Experience partnering with Finance, Clinical Operations, IT, Coding, and other departments

Required Skills

• Revenue Cycle Management
• RCM Reporting & Analytics
• Dashboard Development
• KPI Development & Monitoring
• Executive Reporting
• Accounts Receivable / AR Aging
• Denial Management & Prevention
• Claims & Billing
• Cash Collections
• Revenue Integrity
• Reimbursement Analysis
• Financial & Operational Analysis
• Root Cause Analysis
• Process Improvement
• Workflow Optimization
• Team Leadership & Performance Management
• Advanced Microsoft Excel
• Power BI, Tableau, or similar reporting tools

Primary Responsibilities

• Lead daily Revenue Cycle operations across billing, claims, AR, collections, denials, and reimbursement.
• Develop and maintain daily, weekly, and monthly RCM dashboards and reports.
• Track KPIs including days in AR, AR aging, cash collections, denial rates, clean claim rates, reimbursement, revenue recovery, and team productivity.
• Analyze data to identify trends, root causes, revenue leakage, workflow issues, and opportunities for improvement.
• Present RCM performance, risks, and recommendations to executive leadership.
• Develop action plans to reduce aged AR and improve cash collections.
• Lead denial management and prevention efforts, including root-cause analysis and corrective actions.
• Monitor claims accuracy, billing turnaround times, rejection trends, and reimbursement performance.
• Identify payer underpayments, payment variances, and missed revenue opportunities.
• Establish standardized workflows, policies, controls, and escalation processes.
• Manage, coach, and develop Revenue Cycle staff while establishing productivity and quality expectations.
• Partner with Finance, IT, Clinical, Coding, and operational teams to resolve revenue-impacting issues.
• Identify opportunities for workflow automation, system enhancements, and process improvement.
• Monitor vendor performance and ensure established KPIs and service expectations are met.
• Maintain compliance with payer requirements, healthcare regulations, and organizational standards.

Preferred Experience/Skills

• Healthcare Revenue Cycle leadership experience
• Experience leading an RCM transformation, turnaround, or optimization initiative
• Strong hands-on experience building dashboards in Excel, Power BI, Tableau, or similar tools
• Medicare, Medicaid, and commercial payer experience
• Revenue Cycle technology implementation or optimization experience
• Vendor or outsourced billing management experience
• Lean, Six Sigma, or other process-improvement experience
• Bachelor's degree in Healthcare Administration, Finance, Business, or related field

Ideal Candidate

A hands-on, data-driven Revenue Cycle leader who can manage day-to-day operations while also building the reporting and dashboards needed to drive performance. The ideal candidate can identify what is happening within the revenue cycle, determine why it is happening, and develop actionable solutions to improve revenue, cash flow, productivity, and operational efficiency.

Top 3 Requirements

1. Revenue Cycle Leadership
7+ years of Revenue Cycle Management experience with 5+ years leading teams across AR, billing, claims, collections, denials, and reimbursement.

2. Reporting, Dashboards & Analytics
Hands-on experience developing RCM dashboards, KPI scorecards, and executive reports and translating data into actionable recommendations.

3. Revenue Performance Improvement
Demonstrated success improving aged AR, cash collections, denial rates, clean claims, reimbursement, and overall RCM performance.