Case Study
Facets Configuration & User Acceptance Testing (UAT) Delivery
Large Regional Blue Health Plan | Five Years of Proven Performance
Challenge
A large regional Blue health plan required experienced FACETS professionals to support ongoing configuration and UAT for complex government healthcare programs. The client needed dependable capacity, deep platform knowledge, and consistent execution to manage configuration changes, validate business requirements, and protect production readiness.
Solution
Walker provides two dedicated FACETS teams supporting configuration, testing, validation, and production readiness. The teams bring deep payer and FACETS experience, operate within defined client processes and SLAs, and provide continuity across recurring work, changing priorities, and complex government program requirements.
Results
- 5years of continuous delivery
- 95%+SLA performance
- <5%defect leakage
- 2dedicated FACETS teams
Client Impact
Consistent quality, delivery, and deep FACETS expertise have supported five years of continuous service and long-term renewals. Walker’s teams provide the client with stable, specialized capacity while helping reduce operational risk, maintain production readiness, and support critical government healthcare operations.